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Agent – Customer Service

Groupe Expertbâtiment - Energy Efficiency Division

Nou are looking for a job that allows you to reconcile your environmental values with your ability to support a diverse clientele? Come and join a dynamic and human team offering an exceptional work environment! Propel your professional development within a growing industry: building energy efficiency.

Our energy efficiency division is currently seeking agents to complete the team!

Use your talents, while being well supervised, and be present for our consultants and our entire clientele by participating in the success of the company on a daily basis.

Here is an overview of the mandates that will be entrusted to you:

  • Take customer calls and assist with appointments;
  • Be responsible for client files, from creation to post-appointment follow-ups;
  • Be a first line responder to support the counselling team in the field on a daily basis.
You have:
  • A Diploma of Vocational Studies (DVS) in a relevant field;
  • Good spoken and written French and English (any other language an asset);
  • A good command of the MS Office suite (Word, Excel, PowerPoint);
  • Knowledge of building, construction, environment or energy efficiency (an asset).
You are :
  • One team player;
  • A good communicator;
  • Organized, meticulous and resourceful;
  • Able to work under the pressure of multiple incoming calls;
  • Empathetic and attentive.
We offer:
  • Competitive salary based on experience;
  • A flexible work schedule that facilitates work/family balance with the possibility of telecommuting;
  • A company of human scale, putting forward the mutual aid within the teams;
  • Social activities offered by the employer and organized by our Social Club and our Green Committee;
  • An annual amount offered for professional training;
  • Coffee provided at all times, and more!

To apply for this job email your details to